The champions of a customer care revolution
StrongCon is built on decades of combined experience in construction, client services, and quality assurance. Our leadership team brings both field expertise and strategic oversight, uniting technical precision with a human focus.
Rae Lumsdon
Founder & Vice President of Client Experience
Rae oversees the compliance and communications systems that keep developers protected and homeowners informed. Her ability to balance regulatory precision with customer empathy ensures that projects meet every milestone — legally, operationally, and reputationally. She is known as a Tarion “guru” and a loyal team leader, equally skilled at problem-solving, strategic planning, and creating seamless homeowner experiences that protect a developer’s brand.
Blair MacNeill
Vice President & Senior QA Advisor
Blair strengthens our QA and compliance framework with senior-level oversight of complex construction challenges. He reviews contracts, advises site teams, and provides pragmatic solutions that balance developer goals with operational realities. Known for technical depth and decisive leadership, Blair ensures clients gain foresight, accountability, and confidence in the success of their projects.
Chris Lumsdon
Director of Field Operations
Chris leads field operations and QA programs. His rare combination of on-site expertise and communication leadership makes him a trusted partner for developers — ensuring rigorous site oversight is matched with transparent, professional communication for stakeholders and homeowners.
