Discovery

From Symptoms to Systems

Let’s schedule a focused, fast-moving working session: we map your launch-to-warranty workflow, bring friction to the surface, quantify risk, and locate budget already in the pro forma. Expect candid questions, whiteboards and practical next steps—service standards, communications cadence, and QA routes—plus a prioritized implementation plan and timeline.
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Systems beat heroics. Reliable outcomes need playbooks, not personalities. Here are the 5 key discovery questions we hope to capture through the program:

1. Workflow: Where do handoffs occur from pre-sales to audit, and who owns each milestone?
2. Communication: What do purchasers hear, when, and through which channel—and what happens when they don’t?
3. Quality/Field: How are issues found, prioritized, and closed, and what evidence is kept?
4. Warranty/Tarion: How are 30-day, year-end, and technical-audit tasks tracked, resourced, and reported?
5. Financials: How do dates, deposits, and service timing affect cash flow, lender posture, and contingency?